Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling first‑level assistance for homeowners using a booking platform.

Key responsibilities

• Handle inbound and outbound customer service calls and manage cases simultaneously.
• Act as the first point of contact for homeowners, providing timely assistance and escalating complaints when needed.
• Log, classify, and follow up on all interactions, maintaining accurate call history and resolution records.
• Analyze call data, share customer feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven customer service experience with the ability to multitask under pressure.
• Solid computer literacy and experience working online.
• Experience handling both inbound and outbound interactions.
• Clear, empathetic, and professional communication skills.

Required skills

• Zendesk or similar ticketing platform.
• Slack collaboration tool.
• Salesforce CRM.
• Windows 11 or macOS 14+ operating systems.
• Standard office productivity tools.

What we offer

• 100% remote work.
• Hourly rate of 11 EUR.
• Flexible, project‑based assignments with long‑term collaboration opportunities.
• Career development and paid training (20 hours).