Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

An experienced Nutanix Engineer / Networking IT Support Engineer is sought to deliver break-and-fix support across enterprise infrastructure environments. This is a freelance, on-call position covering Aden, Sana'a and Sanaa, requiring strong technical expertise in Nutanix and networking, a valid CCNA certification and fluent English.

Key responsibilities

• Provide onsite and remote break-and-fix support for networking and infrastructure incidents.
• Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching and lifecycle management.
• Troubleshoot hardware, software, virtualization and network issues, including TCP/IP, VLANs, DNS and DHCP.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain technical documentation, incident reports and service records.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Proven break-and-fix support experience in enterprise environments.
• Valid CCNA certification; Nutanix certification (NCP or equivalent) preferred.
• Experience supporting VMware and/or Hyper-V environments.
• Valid ID/passport and work permit.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing and switching
• Backup and disaster recovery solutions
• PowerShell and/or Python scripting is advantageous