Information and Communication Associate (Nationals Only)

About the role

The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) in Yemen provides timely information on humanitarian issues and relief efforts of UN agencies, NGOs and international institutions. The Information and Communication Technology Associate (G6) is based in Aden and works as a member of the OCHA Yemen Office, supporting OCHA's different units under the direct supervision of the ICT Analyst and the overall direction of the Head of the Administration Unit. The role provides end-user ICT support and maintains the secure network and communication infrastructure.

Key responsibilities

• Provide ICT support, physically and remotely, for OCHA offices in Yemen and keep ICT equipment maintained and functioning
• Manage and coordinate Help Desk activities with a client-oriented approach
• Install, operate and maintain hardware, perform technical functions such as component changes and routine repairs, and acquire hardware supplies
• Ensure compliance with corporate information management and technology standards, and make sure staff can use MS Teams for communication and one-to-one meetings
• Install commercial and in-house software and upgrades on time, and keep laptops and servers protected with the corporate Symantec Cloud antivirus
• Keep the team site and OneDrive functioning and configured, and maintain VTC connections for meetings
• Maintain ICT supplies and spare parts with the Administration and Procurement teams, advise on procurement, review bids, and help with asset management (verification, serialization, disposal)
• Take part in the ICT annual plan and standard operating procedures, prepare monthly phone summaries and personal bill deductions, and monitor communication subscriptions

Required profile

• Nationals only
• Secondary education, or a university degree (Bachelor's) in computer science or a related field
• At least 6 years of relevant ICT experience with secondary education, or 3 years with a Bachelor's degree
• Fluency in written and spoken English and Arabic
• Desirable: experience with an operational UN agency, networking (Cisco switches, Sophos firewall, MikroTik routers), and UN IT standards

Required skills

• Working experience with MS SharePoint, MS Teams, Webex and OneDrive is desirable
• Knowledge of cyber security concepts and ISO 27001 principles; CSSIP, CSIM, CISA or equivalent certification desirable
• Cisco CCIE/CCNP or similar desirable