Senior Customer Support Engineer

About the role

As a Senior Customer Support Engineer at NetBox Labs you act as the technical partner for customers, helping them derive real value from NetBox and the broader product suite.

Key responsibilities

• Immerse yourself in customers' environments, understand how they run their networks, and provide hands‑on technical support.
• Participate in complex planning sessions, offering expertise and guidance.
• Investigate support issues, explain root causes, and translate customer feedback into product improvements.

Required profile

• Strong understanding of networking or infrastructure concepts.
• Enjoy helping technical customers succeed and can work effectively in a remote/distributed environment.
• Ability to investigate issues, explain root causes, and provide actionable feedback.

Required skills

• Networking
• Infrastructure concepts