Customer Relationship Manager – CRM

About the role

We are seeking a Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers, ensuring a smooth post‑sales experience. The role focuses on proactive communication, issue resolution, and collaboration with sales and account teams to drive high customer satisfaction.

Key responsibilities

• Handle post‑sales customer communication and nurture long‑term relationships.
• Resolve customer issues and complaints promptly and efficiently.
• Conduct customer satisfaction and quality assurance surveys.
• Coordinate with internal teams to ensure effective service delivery.
• Maintain accurate customer records, reports, and documentation.

Required profile

• Graduate, Post‑Graduate or MBA in any discipline.
• 2–6 years of relevant experience.
• Excellent communication and interpersonal skills.
• Strong numerical and analytical abilities.
• Bilingual or multilingual abilities are a plus.

Required skills

• Moderate to advanced proficiency in Excel.
• Comfortable using Office365.
• Familiarity with Google Workspace.