Technical Support Management (TSM) System Specialist

About the role

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office in Mobile, Alabama. The specialist will administer the TSM system and Electronic Trial Card (ETC) tools, ensuring accurate tracking of deficiencies throughout ship construction, inspection, and sea‑trial phases.

Key responsibilities

• Serve as the local administrator for the TSM system and ETC tools, maintaining ship‑specific deficiency databases.
• Track deficiency records from creation through verification and closure across inspections, trials, and corrective action requests.
• Support surveillance activities, test witnessing, compartment completion inspections, and INSURV database requests.
• Assist OPC PRO and INSURV personnel with creation, processing, and management of trial cards.
• Prepare technical briefings, milestone reviews, assessments, and audit materials related to deficiency status.
• Generate trial‑card status reports and metrics to guide corrective actions during pre‑trial, dockside, and at‑sea testing.
• Maintain deployable network capability for real‑time deficiency tracking during sea trials.
• Provide system overviews and user support to government and shipbuilder personnel.

Required profile

• Experience administering technical support management systems in a shipbuilding or defense environment.
• Familiarity with ship construction, inspection, and sea‑trial processes.
• Ability to work closely with government, shipbuilder, and inspection personnel.
• Strong organizational skills for managing lifecycle deficiency records.

Required skills

• TSM system administration
• Electronic Trial Card (ETC) tool usage
• Database management for deficiency tracking
• Network configuration and deployable network support
• Data transfer between cutter baselines and trial‑card datasets
• Report generation and metrics analysis