IT Technician – End User Support & Server Management

About the role

Thompson Holdings is looking for an IT Technician to support daily operations, provide end‑user assistance, and help manage server environments. You will work closely with the IT team to ensure systems run smoothly and security threats are addressed promptly.

Key responsibilities

• Install and configure hardware and software components.
• Image, configure, and set up end‑user computers.
• Provide help‑desk support, open/close trouble tickets, and resolve issues efficiently.
• Escalate problems as needed to achieve positive resolutions.
• Collaborate with IT staff to troubleshoot network, system, and cyber‑security incidents.
• Create, modify, and delete user and email accounts.
• Perform routine maintenance on IT equipment and support mobile devices.
• Install and terminate cabling as required.
• Document procedures and user guides.
• Occasional travel to branch offices and after‑hours or weekend work.

Required profile

• High school diploma or equivalent.
• 1–3 years of experience in a similar IT support role.
• Understanding of Active Directory, DNS, DHCP, and Group Policy.
• Experience troubleshooting Windows systems.
• Strong verbal and written communication skills.

Required skills

• Active Directory
• DNS
• DHCP
• Group Policy
• Microsoft Cloud technologies (a plus)
• Microsoft Windows operating systems
• Microsoft Office applications
• Hardware installation and configuration
• Computer imaging and deployment
• Mobile device support (tablets, smartphones)
• Cabling installation and termination