IT Associate Desktop Support Analyst

About the role

The IT Associate Desktop Support Analyst provides frontline technical assistance to end‑users at Springhill Medical Center. This full‑time, on‑site position ensures that hardware, software, and network issues are resolved quickly to keep clinical and administrative operations running smoothly.

Key responsibilities

• Serve as the primary point of contact for desktop‑related incidents and service requests.
• Troubleshoot and resolve hardware malfunctions, software problems, system access issues, and network connectivity challenges.
• Perform initial diagnostics, gather detailed information from users, and document solutions.
• Escalate complex problems to senior IT staff while maintaining clear communication with users.
• Assist with device deployments, system updates, and process improvements.

Required profile

• High school diploma (required); bachelor's degree preferred.
• 2–4 years of experience in desktop support or a related IT field.
• Strong customer‑service orientation and excellent verbal communication skills.
• Ability to work collaboratively within an IT team and follow documented procedures.

Required skills

• Mac OS and iOS product support.
• PC hardware troubleshooting and configuration.
• Understanding of IT systems and network troubleshooting.
• Familiarity with ITIL concepts or related certifications (preferred).