Customer Relationship Executive – Tele Caller

About the role

Naapbooks is looking for a proactive Customer Relationship Executive to act as the engine room of its sales team. You will be the first point of contact for new enquiries, nurture existing leads, and support sales executives by handling administrative tasks and scheduling.

Key responsibilities

• Call every new lead within one working day, qualify the enquiry and update the CRM with notes and next actions.
• Work through older leads daily, following a defined cadence until a clear outcome is reached.
• Identify cross‑sell and upsell opportunities among existing customers and pass them to the sales team.
• Manage renewals, reactivations and referral requests.
• Book demos and meetings for sales executives, confirm appointments and brief them on customer details.
• Coordinate handovers and keep the shared pipeline tidy for weekly reviews.
• Report daily activity metrics such as calls made, qualified leads and demos booked.

Required profile

• 0‑2 years of experience; freshers are welcome and will receive product training.
• Fluent in Gujarati and Hindi; able to write brief notes in English.
• Polite, steady phone manner and resilience to handle hang‑ups.
• Comfortable collaborating with colleagues and supporting sales staff.
• Basic computer proficiency.

Required skills

• CRM usage
• WhatsApp Business

What we offer

• Training on Naapbooks’ software portfolio.
• Opportunity to grow within a fast‑expanding tech company.