افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Long Tail Account Manager
Jumia Kenya
2026-02 -
Managed a large portfolio of long‑tail vendor accounts, serving as the primary point of contact for onboarding, health monitoring and ongoing support. Implemented proactive relationship management that lifted vendor retention by 30 %. Trained partners on platform tools, identified engagement opportunities and drove performance improvements. Monitored KPIs and produced regular reports to shape portfolio strategy.
Marketing and Communications Lead Strategist
Adventure Feet Safaris
2024-07 - 2026-01
Led client‑facing communications and stakeholder engagement, acting as the main liaison for partners and clients. Designed and executed targeted campaigns that increased online engagement by 40 % and email open rates by 25 %. Utilised CRM systems to maintain and grow business relationships, and provided regular performance reporting to senior management.
Talent Acquisition Specialist (Part Time)
Heri Telecom
2024-07 - 2025-11
Handled full‑cycle recruitment for over 15 open roles each quarter, from sourcing to offer negotiation, boosting qualified applicant volume by 50 %. Coordinated closely with hiring managers to align pipelines with business needs, applying strong organisational and communication skills. Managed candidate experience and ensured timely placement across technical and non‑technical functions.
Sales and Customer Service Representative
AT&T
2024-02 - 2024-06
Diagnosed and resolved technical and connectivity issues for customers, achieving high first‑call resolution rates and strong satisfaction scores. Delivered consultative sales support in a fast‑paced, target‑driven environment, contributing to revenue growth. Utilised CRM tools to log interactions and track performance metrics.
Customer Service Representative
Metro by T Mobile
2022-11 - 2024-01
Drove sales through consultative upselling and plan upgrades, consistently exceeding performance targets. Managed customer retention, satisfaction, and Net Promoter Score initiatives, achieving high first‑call resolution rates. Provided detailed reporting on customer interactions and identified improvement opportunities.
Call Center Agent and Team Leader
CCI Kenya
-
Led a team of call‑center agents, achieving a 95 % customer satisfaction rate. Conducted coaching, quality monitoring and escalation handling to improve team performance. Coordinated daily operations and ensured adherence to service level agreements.
التعليم
Bachelor's Degree in Journalism and Mass Communication, Communication and Media Studies
اللغات
English
fluent
Swahili
fluent
آخر تحديث: منذ شهر