افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Guest Relations Team Leader
Museum of the Future
2024-04 - 2026-06
Led a high‑performing Guest Relations team, overseeing daily front‑of‑house operations and ensuring exceptional visitor experiences. Implemented proactive service initiatives and coached staff, resulting in measurable improvements in visitor satisfaction. Managed staffing, training and performance metrics to maintain service excellence. Coordinated with cross‑functional teams for exhibitions, events and VIP visits, and ensured compliance with health, safety and operational standards.
Guest Relations Executive
Museum of the Future
2022-11 - 2024-03
Delivered personalized guest experiences throughout the visitor journey, handling ticketing, reservations, admissions and sales. Streamlined front‑of‑house operations to ensure smooth guest flow and efficient daily activities. Resolved enquiries and complaints promptly, coordinated communication between guests and staff, and supported transportation and accessibility needs. Promoted museum programs to maximise visitor satisfaction and revenue opportunities.
Customer Service Agent (Part‑Time)
dnata
2022-05 - 2022-11
Provided high‑quality customer service to airline passengers, ensuring a positive travel experience. Maintained teamwork and communication standards to achieve high satisfaction scores. Monitored operational equipment readiness and managed service requests, updating records in the DMIS system. Generated and analysed pending request reports to support workload planning and operational efficiency, and escalated service issues to management.
Resource Allocator – Airport Operations
dnata
2017-04 - 2020-09
Coordinated resource allocation across pre‑planning, shift planning and real‑time airport operations to ensure efficient service delivery. Optimised operational efficiency using workforce management tools such as RMS, RTC, MACS and OPERA. Provided real‑time decision support to shift managers, adapting to changing operational demands. Contributed to operational guidelines and performance reporting to improve overall airport service quality.
اللغات
English
fluent
Swahili
fluent
آخر تحديث: منذ شهر