افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Guest Relations Team Leader
Museum of the Future
2024-04 - 2026-06
Led and developed a high‑performing Guest Relations team to deliver exceptional visitor experiences while overseeing daily front‑of‑house operations. Improved visitor satisfaction through proactive service initiatives, team coaching and streamlined procedures. Managed staffing, training and performance, resolved guest concerns efficiently and collaborated with cross‑functional teams for exhibitions, events and VIP visits. Ensured compliance with health, safety and operational standards and used guest feedback and reporting to drive continuous service improvements.
Guest Relations Executive
Museum of the Future
2022-11 - 2024-03
Delivered personalized guest experiences throughout the visitor journey, handling ticketing, reservations, admissions and sales. Managed front‑of‑house operations to ensure smooth guest flow and efficient daily activities. Proactively resolved enquiries and complaints, coordinated communication between guests and staff, and supported transportation and accessibility needs. Promoted museum programs and amenities to maximise visitor satisfaction and revenue opportunities.
Customer Service Agent (Part‑Time)
dnata
2022-05 - 2022-11
Provided high‑quality customer service to airline passengers, ensuring a positive travel experience. Maintained excellent teamwork and communication to achieve high satisfaction scores. Upheld professional grooming and company standards, monitored operational equipment readiness, and managed service requests in the DMIS system. Generated and analysed pending request reports to support workload planning and reported service issues to management for prompt resolution.
Resource Allocator – Airport Operations
dnata
2017-04 - 2020-09
Coordinated resource allocation across pre‑planning, shift planning and real‑time airport operations to ensure efficient service delivery. Optimised operational efficiency using workforce management tools and systems such as RMS, RTC, MACS and OPERA. Provided operational guidance and real‑time decision support to shift management, adapting to changing demand and maintaining service standards.
التعليم
Diploma in Sales Management and Marketing, Jogoo College
اللغات
English
fluent
Swahili
fluent
آخر تحديث: منذ شهر